Have your account ID ready (it is on the Account page, format HSC-0000-0000). Never share your password or a one-time code with anyone, including us.
Live chat
Hours24 hours a day, every day
Typical waitUnder 3 minutes
WhereSite and app, signed in
Best forAnything urgent about play or money
Have readyAccount ID
Chat transcripts are kept with your account for quality and dispute purposes.
Supportsupport@hescore.casino
Complaintscomplaints@hescore.casino
Privacy officerprivacy@hescore.casino
ReplyBy email, with a ticket number
Write from the email on your account so we can verify you without extra steps.
Post & registration
OperatorScore Media and Gaming Inc.
Registered office1133 Melville Street, Suite 3500, The Stack, Vancouver, BC V6E 4E5, Canada
Corporate registrationIncorporation No. BC1394218 (British Columbia), Business No. 848989844BC0002
Legal notices go to the mailing address; everything else is faster by chat or email.
Send a message
Security, privacy & other requests
Report a suspicious email, text or sitesecurity@hescore.casino
Access, correct or delete your dataPrivacy officer
RegulatorAGCO (agco.ca) · iGaming Ontario (igamingontario.ca)
Media, partnerships, careerscorporate@hescore.casino
Regulators
We never ask for a password, a one-time code or a payment to release a withdrawal. If a message does, it is not from us.
Complaints & escalation
- Internal complaint. Tell support you are making a complaint and you receive a ticket number and a written reply within 2 business days. If that does not settle it, ask for escalation or write to complaints@hescore.casino with the ticket number: a person who was not involved in the first reply reviews the case and sends a final response in writing within 10 business days.
- iGaming Ontario. If our final response does not resolve it, take the complaint to iGaming Ontario, the provincial agency that conducts and manages internet gaming in Ontario and holds the operating agreement with us. Quote the ticket number and attach our final response. igamingontario.ca
- The AGCO. If you still disagree, raise the matter with the Alcohol and Gaming Commission of Ontario, the regulator that registers and supervises every internet gaming operator in the province. It is the final step in the chain. agco.ca
Keep your ticket numbers: iGaming Ontario and the AGCO both ask for them, and both expect the internal stage to be finished first. A complaint about a game result should include the game name, the round ID from your history and the time. Complaints about privacy or cookies go to the Privacy Officer instead, and then to the Office of the Privacy Commissioner of Canada – see the Cookie policy.